TERMS & CONDITIONS
When you book with Cuba Tech Travel you agree to the TERMS AND CONDITIONS stated on these pages. You must read and agree to them before booking your holiday. Once a reservation has been made, the following terms and conditions will go into effect.
Payment for your reservation should be made before the date indicated in the confirmation e-mail sent by Cuba Tech Travel.
If payments are not received within the specified period, Cuba Tech Travel reserves the right to cancel your reservation and apply penalties.
We recommend that all passengers purchase travel insurance at the time of booking since Cuba Tech Travel does not take responsibility for health problems, unforeseen circumstances that travelers may incur, or damaged or lost baggage.
In case of cancellations, please, notify us immediately. Charges will be set on the basis of the cancellation date received by Cuba Tech Travel and are applied to all products you have reserved. Read the TERMS AND CONDITIONS for each product.
Cuba Tech Travel reserves the right to resell the cancelled seats. If one or more cancellations alter the room category, the other passengers will be responsible for paying the difference in price.
If we receive your notification in writing to cancel your reservation more than 7 days before departure, your deposit will be reimbursed and you will be charged 25.00 euros. However, if you decide to cancel within 6 days before departure, the following cancellation fees will be charged. Some arrangements cannot be changed after the reservation is made, so any request to change your reservation will be considered a cancellation.
1 - 2 days: 10% + 25.00 EURO
3 - 6 days : 5% + 25.00 EURO
Cuba Tech Travel will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control.
CHANGES REQUESTED BY THE CLIENT
Any change requested by the clients is subject to the cancellation penalty.
All changes are subject to the rates of the new products booked as per the original date of reservation. If a reservation is changed more than once then Cuba Tech Travel reserves the right to increase the administration fees.
All rates are in Euro (EUR) unless otherwise stated. Cuba Tech Travel reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations and currency surcharges to the travelers. In the event that Cuba Tech Travel decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and is valid on new bookings only.
It is the traveler's responsibility to obtain, at his/her own expense, all documentation required by the relevant authorities. Customs, airlines and immigration officials may deny a traveler's entry in or exit from their country for any circumstances. Cuba Tech Travel cannot be held responsible and will not refund any money. It is also the traveler's responsibility to obtain the relevant information for traveling included but not limited to schedules, airlines and hotels.
The quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction. Cuba Tech Travel is an intermediary and cannot be held responsible for quality or interruptions of service.
BROCHURE DESCRIPTION AND REPRESENTATION
All information and pictures contained in our brochure have been checked for accuracy. However, since these are descriptive only, Cuba Tech Travel cannot be held responsible for any unforeseen changes or loss of enjoyment. All photographs of the hotels are published as illustrations of the property only. Most hotels offer variations of rooms with differences in decor, size and location.
Cuba Tech Travel cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the traveler and/or traveling companions or group members, resulting from events beyond VACACIONAR TRAVEL's or a supplier's control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.
UNUSED TOUR SERVICES & ACTIVITIES
Cuba Tech Travel is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded. We cannot be held responsible for any activities or optional tours sold locally as Cuba Tech Travel does not operate these services.
In the case of a reservation that has been confirmed and paid by the client and the hotel cannot honor it due to overbooking, it is the hotel's responsibility to relocate the passengers in other hotels of the same category or higher. Cuba Tech Travel is not responsible for any inconvenience resulting from this change.
Cuba Tech Travel cannot be held responsible for any requests not honored such as but not limited to ocean view, special meals, bedding. The hotel or airline may levy possible surcharges. Cuba Tech Travel will not confirm any requests before departure.
HOTEL CHECK IN AND OUT
All hotels have assigned check in and out times. It is possible that your hotel room will not be ready when you arrive. The hotel may require you to vacate the room earlier than your scheduled departure.
All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, proof of eligibility is required upon check-in.
A disabled traveler must provide a doctor's certificate authorizing ability to travel. Cuba Tech Travel is not responsible for the provision of any special requirements by persons who are either physically or mentally disabled. Many hotels are not equipped to handle disabled passengers, as a result, travel to these properties will be at the traveler's own risk.
The traveler agrees to adhere to the rules and laws of the country he/she is visiting. Should the traveler conduct him/herself in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel. In this event, the traveler is responsible for all costs and no refund will be issued for any unused portions.
TOUR OPERATOR RESPONSIBILITIES
Cuba Tech Travel makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. Cuba Tech Travel shall not be held responsible for any loss, damage or injury whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein. We reserve the right to refuse any booking and refuse any passenger as a member of these tours at any time.
No representative of any company is authorized to change or override the contract once a reservation is booked.
Cuba Tech Travel ADVISORY
Standards of living vary greatly from country to country. Be advised that living conditions may be different in respect to provision of utilities, services, food and accommodation outside of your country. Cuba Tech Travel assumes no responsibility for illness or inconvenience resulting from the service provided or omitted at the destination.